Whatsapp

description: “Connect your agent to WhatsApp”

WhatsApp Integration

Connect your Agentbot agent to WhatsApp Business.

Setup

Step 1: Meta Developer Portal

1. Go to Meta Developer Portal
2. Create a new app (type: Business)
3. Add WhatsApp product

Step 2: Get Credentials

1. Go to WhatsApp → API Setup
2. Note these credentials:
   • Phone Number ID
   • Access Token
   • Business Account ID

Step 3: Connect to Agentbot

1. Go to Settings → Integrations → WhatsApp
2. Enter:
   • Phone Number ID
   • Access Token
3. Click Connect

Step 4: Verify Webhook

Meta will verify your webhook. Agentbot handles this automatically.

Features

Feature	Status
Text Messages	✅
Images	✅
Documents	✅
Audio	✅
Video	✅
Location	✅
Interactive Buttons	✅

Business Hours

Set business hours in Settings → Integrations → WhatsApp:

{
  "timezone": "America/New_York",
  "hours": {
    "monday": {"open": "09:00", "close": "17:00"},
    "tuesday": {"open": "09:00", "close": "17:00"},
    // ...
  }
}

Templates

WhatsApp requires templates for outbound messages. Create in Meta Business Manager.

Troubleshooting

Messages not delivering

• Verify phone number is verified
• Check template approval status
• Ensure access token is valid

Webhook errors

• Verify webhook URL is accessible
• Check webhook verification token